Share safely, travel confidently.
From verified members to up to $1,000,000 in protection and 24/7 real-human support, every Alvro trip is built so you can focus on the drive — not the worry.
Your safety is our top priority
Trust is the foundation of every Alvro trip. We invest in verification, insurance, vehicle standards, and around-the-clock support so renters and hosts can share with confidence — and so this community keeps earning the trust it's built.
Liability protection per trip
Real human support
Six layers of trust on every trip
From the moment you sign up to the moment a trip ends, we've built in the checks and protections that let strangers share a car safely.
Identity verification
Every renter and host verifies their identity with government-issued ID and a live selfie before their first trip.
Driving-record checks
Every driver must hold a valid, unexpired license and meet Alvro's driving-record safety criteria. We review motor-vehicle records when a trip's risk or vehicle value warrants it.
Up to $1M protection
Every booking includes liability coverage from a licensed insurer, plus physical-damage protection options at checkout.
Two-way ratings & reviews
Renters and hosts rate each other after every trip. Honest reviews build trust and keep the community accountable.
Vehicle standards
Every listing meets year, mileage, value, and inspection requirements. Cars with open safety recalls can't be booked.
24/7 incident response
Trained specialists are available around the clock in the app, with roadside assistance dispatched from coast to coast.
Share your car with confidence
Your car is one of your biggest assets. We treat it like one — protecting your vehicle, your earnings, and your time so hosting on Alvro feels safe, simple, and predictable.
Up to $1M liability protection
Every reserved trip is backed by liability coverage from a licensed insurer.
Physical damage protection
Coverage up to your car's actual cash value, with renter deductibles paid first.
Renter screening
We verify every renter's identity and valid license and apply our driving-record safety criteria — with motor-vehicle-record checks when warranted.
Damage claims, handled
A claims specialist guides every step — from photos to repairs to payout.
24/7 host support
Reach a real person any time something needs an answer, day or night.
Hit the road, fully supported
Pick the protection that fits, see the full price up front, and know that real help is one tap away — from the booking screen to the moment you hand back the keys.
Pick the protection that fits
Choose Premium Protection ($750 deductible), Standard Protection ($1,500), or Basic Protection ($3,000) at checkout.
Vehicle standards on every listing
Inspected vehicles, accurate photos, transparent features, no surprises.
All-in pricing
The price you see at search is the price you pay — taxes and protection included.
24/7 roadside assistance
Tire change, jump-start, fuel delivery, and tow services on every trip.
Concierge help
Stuck or unsure? Message the in-app concierge any time, on any trip.
Honest host ratings
See how hosts have performed across hundreds of trips before you book.
Choose the protection that fits
Three plans, transparent pricing, no surprises. Pick yours at checkout — change it anytime before the trip starts.
Premium Protection
- Deductible
- $750
- Liability
- State minimum + $1M umbrella
Standard Protection
- Deductible
- $1,500
- Liability
- State minimum + $250k umbrella
Basic Protection
- Deductible
- $3,000
- Liability
- State minimum only
Coverage is provided by licensed third-party insurers. Read the full Insurance & Protection Plans policy for limits and exclusions.
We're with you, every step
Most trips end without a hitch. When they don't, our 24/7 trust & safety team is one tap away — guiding the next step, coordinating roadside or repairs, and following through until things are resolved.
- 1
Ensure safety first
If anyone is hurt or in danger, call 911 before anything else. Move to a safe location if you can.
- 2
Document the scene
Photograph all vehicles, damage, license plates, and the surrounding area. Exchange contact and insurance info with any other driver.
- 3
Notify Alvro from the app
Open the trip and tap Get help. A specialist will be with you 24/7 to guide what comes next.
- 4
We handle the rest
From claim setup to repair coordination to communicating with the other party — your specialist owns it.
Read the full policies
Trust starts with transparency. Every policy that governs an Alvro trip is published in plain language, kept up to date, and linked below.
Terms of Service
The agreement between you and Alvro.
Read policyCancellation Policy
Free-cancellation windows, fees, and refund timing.
Read policyPrivacy Notice
What data we collect and how we protect it.
Read policyInsurance & Protection Plans
Coverage details, deductibles, and exclusions.
Read policyDamage & Wear Policy
Wear vs. damage and how claims are reviewed.
Read policyCommunity Standards
How we expect renters and hosts to treat each other.
Read policyIdentity & Eligibility
Who can rent and host, and what we verify.
Read policyAcceptable Use Policy
What's not allowed on the platform.
Read policyNeed a real person?
Our trust & safety specialists are here 24/7 — for anything from a flat tire to a difficult conversation.