Share safely, travel confidently.
From verified members to third-party liability coverage and 24/7 real-human support, every Alvro trip is built so you can focus on the drive — not the worry.
Your safety is our top priority
Trust is the foundation of every Alvro trip. We invest in verification, insurance, vehicle standards, and around-the-clock support so renters and hosts can share with confidence — and so this community keeps earning the trust it's built.
Third-party liability protection
Real human support
Six layers of trust on every trip
From the moment you sign up to the moment a trip ends, we've built in the checks and protections that let strangers share a car safely.
Identity verification
Every renter and host verifies their identity with government-issued ID and a selfie, which Alvro's team checks, before their first trip. Renters' licenses are also checked by the host for each trip.
Driving-record checks
Every driver must hold a valid, unexpired license and meet Alvro's driving-record safety criteria. Alvro pulls motor vehicle records (MVRs) under admin review. Staff decide when a record is pulled.
Trip protection
Every booking includes liability coverage from a licensed insurer, plus physical-damage protection options at checkout.
Two-way ratings & reviews
Renters and hosts rate each other after every trip. Honest reviews build trust and keep the community accountable.
Vehicle standards
Every listing meets year, mileage, and value requirements. Alvro checks cars for open safety recalls and gives hosts 30 days to repair them. After that a car takes no new bookings until an Alvro admin confirms the repair.
24/7 incident response
Trained specialists are available around the clock in the app, with roadside assistance dispatched from coast to coast.
Share your car with confidence
Your car is one of your biggest assets. We treat it like one — protecting your vehicle, your earnings, and your time so hosting on Alvro feels safe, simple, and predictable.
Third-party liability protection
Every reserved trip is backed by liability coverage from a licensed insurer.
Physical damage protection
Coverage up to your car's actual cash value, with renter deductibles paid first.
Renter screening
We verify every renter's identity and valid license before the trip starts. Alvro pulls motor vehicle records (MVRs) under admin review. Staff decide when a record is pulled.
Damage claims, handled
A claims specialist guides every step — from photos to repairs to payout.
24/7 host support
Reach a real person any time something needs an answer, day or night.
Hit the road, fully supported
Pick the protection that fits, see the full price up front, and know that real help is one tap away — from the booking screen to the moment you hand back the keys.
Pick the protection that fits
Choose Premium Protection ($750 deductible), Standard Protection ($1,500), or Basic Protection ($3,000) at checkout.
Vehicle standards on every listing
Accurate photos, transparent features, no surprises.
Clear pricing
The daily price you see at search is before taxes, fees, protection and extras. You see your full total before you book.
24/7 roadside assistance
Tire change, jump-start, fuel delivery, lockouts and towing, available 24/7 on every trip. If the guest caused the problem, they pay the provider's bill (plus a $100 Alvro surcharge for a tow).
Concierge help
Stuck or unsure? Message the in-app concierge any time, on any trip.
Honest host ratings
Guests will be able to rate hosts after each trip, so future guests can see how a host has performed.
Choose the protection that fits
Three plans, transparent pricing, no surprises. Pick yours at checkout — change it until the security deposit is placed, about 2 hours before pickup.
Premium Protection
- Deductible
- $750
- Liability
- Third-party liability at your state's required minimum limits
Standard Protection
- Deductible
- $1,500
- Liability
- Third-party liability at your state's required minimum limits
Basic Protection
- Deductible
- $3,000
- Liability
- Third-party liability at your state's required minimum limits
Coverage is provided by licensed third-party insurers. Read the full Insurance & Protection Plans policy for limits and exclusions.
We're with you, every step
Most trips end without a hitch. When they don't, our 24/7 trust & safety team is one tap away — guiding the next step, coordinating roadside or repairs, and following through until things are resolved.
- 1
Ensure safety first
If anyone is hurt or in danger, call 911 before anything else. Move to a safe location if you can.
- 2
Document the scene
Photograph all vehicles, damage, license plates, and the surrounding area. Exchange contact and insurance info with any other driver.
- 3
Notify Alvro from the app
Open the trip and tap Get help. A specialist will be with you 24/7 to guide what comes next.
- 4
We handle the rest
From claim setup to repair coordination to communicating with the other party — your specialist owns it.
Read the full policies
Trust starts with transparency. Every policy that governs an Alvro trip is published in plain language, kept up to date, and linked below.
Terms of Service
The agreement between you and Alvro.
Read policyCancellation Policy
Free-cancellation windows, fees, and refund timing.
Read policyPrivacy Notice
What data we collect and how we protect it.
Read policyInsurance & Protection Plans
Coverage details, deductibles, and exclusions.
Read policyDamage & Wear Policy
Wear vs. damage and how claims are reviewed.
Read policyCommunity Standards
How we expect renters and hosts to treat each other.
Read policyIdentity & Eligibility
Who can rent and host, and what we verify.
Read policyAcceptable Use Policy
What's not allowed on the platform.
Read policyNeed a real person?
Our trust & safety specialists are here 24/7 — for anything from a flat tire to a difficult conversation.