Identity & Eligibility

Trust starts with knowing who's using the platform. Alvro verifies every renter's identity and license before the trip starts, and every driver must meet our driving-record standard. Alvro pulls motor vehicle records (MVRs) under admin review. Staff decide when a record is pulled.

• 18+ for most vehicles.
• 21+ for performance, luxury, and certain SUVs.
• 25+ for certain exotic and high-value vehicles.
• 30+ for vehicles valued over $65,000.

A “young driver fee” may apply to renters under 25 to reflect insurance market rates.

Renters must hold a valid driver's license issued by a country Alvro supports. Learner's permits and licenses that are currently suspended, revoked, or cancelled are not accepted.

A license issued outside the United States must be valid in the country that issued it and accepted for driving in the U.S. state where you pick up the car. If it is not issued in English, you must also carry an International Driving Permit (IDP) or a certified English translation with the license during the trip.

Before your first trip, we verify:

• Government-issued photo ID matches your profile.
• A selfie you take is compared with the photo on your ID by Alvro's team. For each trip, your host also checks your driver's license and a selfie before the trip can start.
• Driver's license is valid and unexpired.
• You meet Alvro's driving-record standard — with a motor-vehicle-record check when a trip's risk or vehicle value warrants it.
• You haven't been removed from Alvro previously.
• Your payment method passes standard fraud checks.

Alvro's team reviews each ID verification, and we email you when it has been decided. Your host reviews your license for each trip.

Driving-record eligibility follows the single standard set out in the Terms of Service (Driver eligibility & acceptable driving record): a valid license that is not suspended, revoked, or cancelled; no conviction for driving under the influence (DUI or DWI), reckless driving, racing, or leaving the scene of an accident in the past 3 years; and no history of vehicle theft or of using a vehicle to commit a crime. A pattern of recent at-fault accidents or serious moving violations may also result in a decline.

Only the renter and any approved drivers added to the trip in advance may operate the vehicle. Each additional driver is added with their full name, date of birth, driver's license number and issuing state, and their license photos and selfie are reviewed before they are approved. Letting an unapproved driver operate the car voids protection and may result in account removal.

• Must be at least 21 years old.
• Must legally own or have written authorization to share the vehicle.
• At the time of listing, the vehicle is no more than 15 years old and has fewer than 200,000 miles, and it meets the value requirement.
• A vehicle with an open safety recall has 30 days to be repaired. After that it takes no new bookings until an Alvro admin confirms the repair.
• The vehicle must be registered, and it is the host's responsibility to keep it inspected and road-legal as local rules require. Alvro does not inspect vehicles. A vehicle with a salvage or rebuilt title needs proof of its registration and is reviewed by our team before it is listed.
• Host identity is verified, and Alvro may review a host's record under admin review.

If you're declined and believe the decision was made in error, you can appeal by emailing trust@alvro.com with any supporting documentation. Decisions are typically reviewed within 5 business days.