Fees & charges

Alvro charges guests a service fee on top of the host's rental price. The fee supports 24/7 support, identity verification, payment processing, fraud prevention, and the protection plan options shown at checkout.

Guests pick one of three protection plans at checkout. Each plan includes up to $1,000,000 in third-party liability coverage. The deductible (or “damage cap”) is the most a guest can be charged out-of-pocket for damage to the vehicle during a single trip.

Free cancellation is available up to 48 hours before pickup. After that, the following charges may apply.

Every trip has a 15-minute grace period past the scheduled return time. After that, late charges scale with how late the vehicle is returned.

Vehicles should be returned in roughly the same condition they were delivered in. When cleaning beyond a normal turnaround is needed, a flat cleaning fee applies, with photo evidence required.

Guests should return the vehicle at the fuel or battery level specified by the host. If they don't, the host is reimbursed for the missing fuel or charge plus an inconvenience fee.

Tolls, parking, tickets, and citations from your trip are your responsibility. Like a refueling charge, the host submits them for reimbursement within the reporting window after the trip, and Alvro passes the amount through to the payment method on file. Alvro does not operate a separate tolls feature.

Each additional driver added to a trip pays a flat fee. Drivers under 25 also pay an age-based daily fee; there is no age fee for drivers 25 and older. The young-driver fee applies to the primary driver and any approved additional driver under 25.

Delivery fees are set by the host within Alvro's platform maximum and are disclosed at checkout. The improper-return fee applies when a guest returns the vehicle to the wrong location or ends the trip without completing the handoff steps in the app.

When a host opens a damage claim, Alvro's claims team reviews the evidence, gets a repair appraisal, and coordinates payment. The related costs below may apply to either party as part of resolving a claim. The $75 claims-handling fee and $75 appraisal fee are waived when the guest resolves the damage directly with the host.

Diminished value is not covered under Alvro's protection plans.

Fees and plan caps can vary by region and change over time.

Every trip may place a refundable security deposit sized to the protection plan you choose. It is authorized at booking (an internal hold — no card charge yet), then charged to your payment method about 2 hours before the trip starts. If that charge fails, the trip is automatically cancelled and the late-cancellation fee applies, collected from the method on file. If it succeeds, the deposit is held during the trip and released back to your original payment method about 80 hours after the trip ends, unless a claim or incidental is still open.

If you decline Alvro's protection and use your own approved personal auto insurance, a refundable $3,000 hold applies for that trip instead of a plan-based deposit — see “Decline protection / use your own insurance” in the Insurance & Protection policy.

Every trip includes 24/7 roadside dispatch. Dispatch is free, and roadside help for a covered mechanical breakdown is free. Driver-caused call-outs (lockout, out-of-fuel, dead battery, flat, wrong fuel) and towing are billed to the at-fault party as below.

The percentage of trip earnings paid to the host depends on the protection plan selected by the guest at checkout. The remaining percentage covers Alvro's share of the protection coverage and platform services.

Every charge that shows up on a trip receipt links to the underlying policy. If something looks wrong, open the trip from your dashboard and select “Dispute a charge” or contact support.

Reach our team at support@alvro.com or visit the Help Center.