Fees & charges

Alvro charges guests a service fee on top of the host's rental price. The fee supports 24/7 support, identity verification, payment processing, fraud prevention, and the protection plan options shown at checkout.

Guests pick one of three protection plans at checkout. Each plan includes third-party liability coverage at your state's required minimum limits, or $1,000,000, whichever is lower. The deductible (or “damage cap”) is the most a guest can be charged out-of-pocket for damage to the vehicle during a single trip.

A guest cancellation 48 hours or more before pickup is refunded in full with no fee. Less than 48 hours before pickup, the guest charges below apply only when the trip charge has not been collected yet; once the trip charge has been collected (it is collected when the booking is confirmed), a cancellation inside that window keeps the trip charge and nothing is refunded. A refund is measured from what the guest has paid less any refund already issued, minus the fee, and never below zero.

Every trip has a 15-minute grace period past the scheduled return time. After that, a late fee applies only when the host reports the late return and Alvro staff approve it; the amount scales with how late the vehicle was returned.

Each host sets, for their own car, the number of miles included per day and a per-mile rate for miles beyond that. Both are locked in at booking, so a later change by the host does not reprice a trip that is already booked.

Overage is calculated at the end of the trip from the odometer reading in the post-trip photo and charged to the guest's payment method. The host receives a share of it that follows their protection plan, the same share as the trip (90% Basic, 85% Standard, 75% Premium); Alvro keeps the rest.

Some hosts offer an unlimited-mileage add-on. The host sets its price per day. It is added at booking (the daily price × the number of trip days), locked in, and paid with the rental. When a guest buys it, no mileage overage applies to that trip. Alvro's commission on the add-on follows the same plan percentage as the rest of the rental.

Vehicles should be returned in roughly the same condition they were delivered in. When cleaning beyond a normal turnaround is needed, a flat cleaning fee applies, with photo evidence required.

Guests should return the vehicle at the fuel or battery level specified by the host. If they don't, the host is reimbursed for the missing fuel or charge plus an inconvenience fee.

Tolls, parking, tickets, and citations from your trip are your responsibility. The host reports a toll or parking charge to Alvro support within 24 hours after the trip ends, and a ticket or citation within 60 days after the trip ends. Alvro staff review it and collect it from the guest as the Terms describe: from the security deposit first, then as a bill in the app. Alvro does not operate a separate tolls feature.

Each additional driver added to a trip pays a flat fee, except a spouse or domestic partner in the same household or a driver who shares the primary renter's last name — they drive free. Drivers under 25 also pay an age-based daily fee; there is no age fee for drivers 25 and older. The young-driver fee applies to the primary driver and any approved additional driver under 25. On a receipt, the young-driver fee may be included in the daily price.

Delivery fees are set by the host and are disclosed at checkout. The improper-return fee applies when a guest returns the vehicle to the wrong location or ends the trip without completing the handoff steps in the app.

These fees are charged to the host, not the guest. Alvro staff review and approve each one, and it is deducted from the host's earnings on the trip.

When a host opens a damage claim, Alvro's claims team reviews the evidence, gets a repair appraisal, and coordinates payment. The related costs below are charged as listed in the table as part of resolving a claim. The $75 claims-handling fee is charged on a claim decided against the guest, and the $75 appraisal fee only when an appraisal is actually done. Neither fee is charged when a claim is denied, the host takes on the cost, or the claim closes on Alvro's own estimate.

Diminished value is not covered under Alvro's protection plans.

Fees and plan caps can vary by region and change over time.

Every trip may place a refundable security deposit sized to the protection plan you choose. It is authorized at booking (an internal hold — no card charge yet), then charged to your payment method about 2 hours before the trip starts, or at booking if the trip starts within 2 hours. If the deposit can't be placed at booking, the trip isn't booked. If a later charge fails, the trip is automatically cancelled and the cancellation terms in the Cancellation Policy apply (a trip already paid for within 48 hours of pickup keeps its charge), collected from the method on file. If it succeeds, the deposit is held for the entire trip and released back to your original payment method about 80 hours after the trip ends, unless a claim or incidental is still open.

Every trip includes 24/7 roadside dispatch. Dispatch is free, and roadside help for a covered mechanical breakdown is free. Driver-caused call-outs (lockout, out-of-fuel, dead battery, flat, wrong fuel) and towing are billed to the at-fault party at what the roadside or tow company charges, plus a $100 Alvro surcharge on a tow, as below.

The share of each trip's price paid to the host depends on the protection tier the host lists their car under — not on the protection plan a guest buys at checkout. Alvro keeps the rest as its commission.

Every charge that shows up on a trip receipt links to the underlying policy. If something looks wrong, open the trip from your dashboard and select “Dispute a charge” or contact support. If a charge is included in the daily price, it is listed on this page.

Reach our team at support@alvro.com or visit the Help Center.